Editor,

I wish to thank PURA and express my happiness in the way and manner they were able to solve the problem of interconnectivity rates between the telecommunication service providers in The Gambia.  

The interconnection rate was a problem and customers were blind as to the way the services were run by the concerned companies since it is a computer affair - customers do not have access to the system to see what is happening and most cannot read or write. The moment the computer says your credit is finished, all is done.

Now the question is: If these institutions can survive on D0.50, why was there need to charge D2.00 or even D2.50?
As a business adviser, I think customers need some explanations, apologies or compensation to restore confidence as the customers are supposed to be the kings and queens; which means the customers deserve patronage at all times? Thanks for the good  work.